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Zomato, Swiggy operate with minimal staffing as restaurants shutter – ETtech



Online food delivery startups Swiggy and Zomato are working with minimal supply staffing and restricted restaurant companions in a number of states as riders refuse to return to work fearing police harassment amid the Covid-19 lockdown.More than 95% of restaurants are offline, in line with the National Restaurant Association of India. “Manpower can’t be risked…and supply is still not very smooth,” Anurag Katriar, President at NRAI, advised ET. “Virtually everything is shut.”

Restaurants that ET spoke to additionally highlighted that they’ve been pressured to close down as they struggled to get manpower and contemporary provides. “We decided to shut our kitchens last week,” mentioned Karan Tanna, operator of Ghost Kitchens.

Over the previous few days, a number of pockets of Mumbai, Gurgaon and Ahmedabad noticed meals deliveries come right down to zero with restrictions on motion of individuals as nicely as the closure of most restaurants. After Prime Minister Narendra Modi introduced a 21-day nation-vast lockdown on Tuesday, meals deliveries throughout cities together with Bengaluru and Delhi have been affected.

“There has been a short-term impact in terms of softening in volumes which can be attributed to the shortage of supply due to temporary closure of many high-volume restaurants located in malls and disruptions on ground across certain states,” a Swiggy spokesperson mentioned Tuesday night.Zomato mentioned its supply companions have been dealing with points throughout cities whereas delivering meals regardless of it being categorized as a vital service.

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