A variety of Galaxy S20 Ultra consumers have reported that the glass of their telephones’ enormous digital camera bump has cracked abruptly. While most house owners have been left with hairline fractures within the rear masking, in a couple of circumstances, the glass has shattered leaving a extreme bullet-like gap and exposing the delicate digital camera modules.
The reviews emerged from a rising thread on Samsung’s public forum (through SamMobile) that implies, for now, the problem impacts solely the highest-end mannequin of the telephone maker’s newest flagship sequence, the Galaxy S20 Ultra. It’s value noting that customers who’ve confronted this harm additionally declare they haven’t dropped their telephones and the crack appeared out of nowhere when the system was, as an illustration, mendacity of their pockets or sitting on a bedside desk.
Many of them additionally say they’d their telephones secured inside “Samsung approved” circumstances and covers.
“Both mine and my wife’s have cracked glass on the cameras. Neither of us have dropped or been rough with them. Both are in cases. Pretty sure both broke in pockets,” wrote one proprietor.
While Samsung hasn’t formally addressed the priority but, a handful of “Product Experts” on the discussion board have beneficial reaching out to buyer assist and reserving an appointment — although nearly all of Samsung service facilities are closed for the time being as a result of coronavirus.
In addition, Samsung’s guarantee doesn’t cowl bodily harm and it stays to be seen whether or not the corporate makes an exception for this problem particularly given the telephone’s exorbitant $1400 price ticket.
“We are sorry to hear about the crack on your camera lens. Unfortunately, Samsung Phone warranties do not cover cosmetic damage. If you are enrolled in Samsung Premium Care, you can set up a repair at an authorized Samsung Repair Center or Partners,” stated a Samsung Product Expert in a response.
We’ve reached out to Samsung and can replace the story as soon as it responds.
It’s unclear what’s inflicting the digital camera bump to crack. It may merely be a producing defect affecting a restricted variety of units. Alternatively, it’s additionally attainable for the reason that digital camera bump is so giant and protruding greater than standard, it might be cracking underneath stress or underneath a particular setting.
Since launch, the Galaxy S20 Ultra has been found to be mired in a range of flaws. Some customers have reported a inexperienced tint on their screens, a bug prevents the digital camera from auto-focusing correctly, and extra.