These steps embody buyer, asset companions and employee-centric initiatives to determine challenges and function within the post-lockdown hospitality sector, OYO stated in an announcement.
In the primary section, Oyo plans to implement measures reminiscent of sanitised stays with minimal contact and reserving platforms will function a ‘Sanitised Stays’ tag to showcase properties that clear background checks for sanitisation, hygiene, and protecting gear, it added.
The firm plans to implement these measures in 1,000 resorts inside the subsequent 10 days and because the lockdown relaxes, and goals to implement the measures in all 18,000 resorts within the nation, Oyo stated.
The firm understands that there will likely be drastic modifications in buyer wants in a post-lockdown world. Therefore, to function within the given circumstances, OYO has devised measures to handle and ship on buyer expectations, it added.
The measures will embody revamping visitor check-in and check-out to a minimal contact course of and minimal contact service in the course of the keep.
The steps additionally embody coaching of on-ground groups and measures reminiscent of well being screening for visitors in addition to workers, frequent correct sanitisation of the house, encourage in-room eating, amongst others, Oyo stated.
“As a responsible hospitality chain, we at Oyo, are working towards welcoming guests, post-lockdown and maintaining health, hygiene and well-being as our topmost priorities for all our stakeholders including our guests, partners and OYOpreneurs,” Oyo India & South Asia CEO Rohit Kapoor stated.
Customer behaviour is seeing modifications throughout the hospitality trade with hygiene, security requirements and minimal-touch SOPs quickly to turn into the norm, he added.
“Given the situation, our teams across the length and breadth of the organisation are innovating new ways to ensure safety and hygiene to welcome all our guests,” Kapoor stated.