Nosto | Video Calls Trigger Home & Garden Purchases, New Research Finds


Over half (51%) of UK and US customers say pandemic lockdown motivated them to spend cash on making their dwelling setting extra snug and enjoyable


Over a 3rd of customers impressed by seeing inside different individuals’s houses in lockdown video calls


52% of households has made at the very least on on-line buy for his or her house or backyard whereas on lockdown

Over half (51%) of UK and US customers indicated in a new survey that being at house through the pandemic lockdown has motivated them to spend cash on making their dwelling setting a extra snug and enjoyable place to be. And over a 3rd (36%) agreed that seeing contained in the houses of pals and colleagues in pandemic video calls has impressed them to enhance their very own house setting.

52% of the pattern reveal that their family has purchased at the very least one product on-line throughout lockdown to make their indoor or outside dwelling house nicer or extra snug. And the development is prone to proceed – with 55% anticipating to be spending extra time of their houses or gardens even after lockdowns have utterly lifted.

The findings of the survey of two,000 UK and US customers by commerce expertise platform Nosto means that lockdown has re-balanced individuals’s priorities, with 56% of customers indicating the expertise has made them realise the significance of a pleasant house setting. And 52% indicated somebody of their family had began at the very least one Do-it-Yourself (DIY) or house enchancment challenge whereas locked down.

Interestingly, the spike in video calls through the pandemic could have made some individuals really feel embarrassed in regards to the look of their houses, with 40% of the pattern (30% within the UK) saying they have been aware of their very own house when on video calls.

When requested which on-line channels they go to for researching house and backyard product concepts or suggestions, the highest vacation spot (talked about by 52% of the entire pattern) was Amazon. Next was Google (45%) adopted by YouTube (34%) (see beneath).

Top Online Channels for Researching Home and Garden Product Ideas Among Consumers (UK and US customers)

  1. Amazon (52%)
  2. Google (45%)
  3. YouTube (34%)
  4. Online retail shops (30%)
  5. Facebook (27%)
  6. Instagram (21%)
  7. Pinterest (19%)
  8. Online magazines/blogs (12%)

Just underneath one in 5 customers (18%) indicated they might be extra doubtless to purchase Home & Garden merchandise from a web-based retailer in the event that they see clear messaging in regards to the covid-19 measures a web-based retailer has applied to guard staff and prospects.

Free supply (51%) adopted by quick supply (41%) have been the components that almost all customers within the ballot stated would make it extra doubtless that they might buy a house and backyard product from a web-based retailer. Other essential components included loads of optimistic critiques, and good high quality pictures and free returns. Interestingly, free returns appeared much less essential than free deliveries, suggesting that consumers discover extra worth in no upfront delivery prices as a result of as soon as they’ve made the acquisition they’re assured they received’t be returning the product.

6 Factors that Influence Online Purchases of Home & Garden Products (UK and US customers)

  • Free supply (51%)
  • Fast supply (41%)
  • Numerous optimistic critiques (36%)
  • Plenty of excellent high quality pictures of the merchandise (34%)
  • Returns are free (34%)
  • Clear returns insurance policies (29%)

“The pandemic is making people re-evaluate their lifestyles completely, and this survey underlines how turning their house into a home is now a major priority for many,” stated Jake Chatt, Nosto’s Head of Brand Marketing. “As demand for these goods continues to increase and shopping in physical stores remains scarce in many places across the globe, I think Home & Garden retailers need to be building trust with shoppers by optimising their ecommerce experiences. If they don’t, Amazon will continue dominating the vertical online and many retailers may not make it to the other side of this.”

The analysis is a part of a wider Nosto examine ‘Taking Home & Garden Online’ that explores the rising curiosity in Home & Garden and DIY through the pandemic. It features a survey of 2000 customers (1000 US customers and 1000 UK customers). For extra information and findings, together with nation comparisons obtain the report at https://www.nosto.com/resources/home-and-garden-consumer-report/

About the analysis
Nosto commissioned worldwide market analysis consultancy Censuswide to conduct a web-based survey of 1000 US and 1000 UK customers. The survey was performed between July 17th and July 21st. In some questions, respondents have been offered with a listing of statements and requested whether or not they “strongly agree”, “somewhat agree”, “neither agree or disagree”, “somewhat disagree”, “strongly disagree”. In the above overview, “Strongly agree” and “somewhat agree” have been mixed to get an estimate of the proportion that agreed. The uncooked information could be provided on request.

About Nosto
Nosto permits retailers to ship personalised digital buying experiences at each touchpoint, throughout each gadget. An AI-Powered Commerce Experience Platform designed for ease of use, Nosto empowers retailers to construct, launch and optimize 1:1 omnichannel advertising and marketing campaigns and digital experiences with out the necessity for devoted IT sources or a prolonged implementation course of. Leading commerce manufacturers in over 100 international locations use Nosto to develop their enterprise and delight their prospects. Nosto helps its shoppers from its workplaces in New York, Los Angeles, London, Paris, Berlin, Stockholm and Helsinki.

Media Contact:
Uday Radia
Cloudnine PR
+44 (0)7940 584161
[email protected]


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