HCL Technologies, Tamil Nadu govt join hands to improve Covid-19 response

The has partnered with to arrange a catastrophe administration – to strengthen the State’s catastrophe administration efforts within the face of the continuing Covid-19 pandemic.

HCL can be serving to improve and broaden the state’s catastrophe administration helpline (1070) by technological upgrades, manpower help and efficient reporting mechanisms, the corporate stated in an announcement on Friday.

The Disaster Management of the Government of Tamil Nadu (in Ezhilagam Building, Chepauk, Chennai) is chargeable for the general administration of disasters throughout the state. The Disaster Management-Centre, housed on the premises will assist seize information developments from throughout all districts of Tamil Nadu in actual time and show them reside to inform the Government’s future selections on the diploma of response wanted for every district and likewise for graded rest of the present lockdown to resume financial actions.

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The operates a name centre (helpline 1070) which is accessible to folks throughout the state and delivers the primary stage of response in any emergency. Given the elevated name volumes within the wake of Covid-19, HCL helps to improve their current name heart by putting in an Interactive Voice Response (IVR) system to assist direct the queries to the suitable state helplines, construct a case move system to observe caller id, speedy wants and observe by with related departments to remedy their points inside outlined turnaround time.

In addition, HCL will even lengthen interim help by manpower help to reply to calls and supply preliminary response for administrative points resembling queries on meals scarcity and availability, help to migrant inhabitants, in a different way abled and aged, reply to queries associated to well being and points associated to transport motion, amongst others.

The IT agency will even institute correct reporting mechanism to seize information developments from residents’ queries and experiences offered by the federal government. This information is fed that into the Emergency Operations Center to information future plan of action.

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“We are comfortable to obtain speedy help from HCL to strengthen our state-wide response to the Covid-19 pandemic. Our improved catastrophe administration helpline will allow us to reply to residents’ queries in a well timed and efficient method and likewise seize insights from the identical to outline future plan of action. We are grateful to HCL, who’ve helped to arrange a state-of-the-art Disaster Management – Center in document time with amenities for real-time, reside updates associated to the pandemic,” stated J Radhakrishnan, Principal Secretary/Commissioner of Revenue Administration and State Relief Commissioner.

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