BPM firms see sluggish quarter, to defer promotions and hikes – ETtech


Illustration: Rahul Awasthi

Business course of administration firms are planning to defer promotions and pay will increase anticipating sluggish first quarter development within the wake of the Covid-19 virus outbreak and ongoing lockdowns in lots of markets together with India.Clients of BPM firms within the journey and insurance coverage sectors have been hit badly due to the pandemic. WNS mentioned it will defer worker promotions and increments because it seeks to concentrate on enterprise continuity now.

“At this point of time, we have deferred all discussion on promotions and increments for a few months, but we are holding on to the employees. There are no job cuts or layoffs,” Keshav Murugesh, group CEO of WNS advised ET.

WNS can be not lowering compensation for its 44,292 staff globally, he added.

Analysts mentioned different BPM firms are additionally taking cost-cutting measures, reminiscent of delayed increments and promotions, as they more and more look to keep current contracts with shoppers. EXL and Genpact didn’t reply to ET’s queries on the topic. Although WNS reported sturdy development within the earlier monetary 12 months, Murugesh mentioned shoppers throughout trade sectors have been impacted and the corporate was witnessing no less than “six months’ pause” in enterprise development.

EXL withdrew its 2020 steering citing enterprise challenges due to the outbreak. “At this time, the impact of Covid-19 on future revenues, profitability and our overall business cannot be accurately assessed. EXL intends to reassess its annual guidance in April and hopes to have better clarity for 2020 when the company releases its first quarter results,” it had mentioned on March 23.

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