Amazon, Flipkart refund buyers, while sellers have to wait


BENGALURU/NEW DELHI: Thousands of retailers whose non-essential merchandise orders had been cancelled on Amazon India and Flipkart have to wait longer to get their funds cleared. The growth comes at the same time as these e-tailers begin initiating refunds to hundreds of shoppers who had to scrap their orders of non-essentials made earlier than the lockdown, two folks conscious of the matter stated.
The wait for retailers on Amazon India will likely be until the objects get ordered once more. On Flipkart, funds that had been supposed to be made on April 1 will come every week later. Some shoppers have already began getting refunds, however others nonetheless have to wait. Like Delhi based mostly Manish Kumar, who had ordered an air-conditioner on one of many on-line marketplaces earlier than the lockdown kicked in. He cancelled his order when he realised that the cargo is not going to be delivered. But the quantity that he paid was not been refunded and, what’s worse, he couldn’t contact anyone at customer support.

Amazon stated it has briefly paused return pickups and has additionally deferred actions of already picked-up objects, due to which just a few clients may even see a delayed refund. Amazon India is sending non-essential merchandise, which had been shipped already or had been out for supply, again to its personal warehouses or sellers’ fulfilment centres.

“For cancelled orders with non-essential items, refunds are currently being initiated. Given the guidance of the government and the volume of orders we could not deliver, there may be slightly longer timelines than usual,” an Amazon India spokesperson stated.

“In the current unprecedented crisis, we are taking the appropriate right calls for our customers, keeping in mind the present situation and advisory from the government,” a Flipkart spokesperson stated. The firm added there have been no delays in settling funds with sellers. This comes at a time when retailers are nervous over their money flows as no new gross sales are taking place both.

“There are payment delays across marketplaces like Amazon, Flipkart. In such situations, sellers are facing credit risks. There needs to be a safeguard in place. Government should not expect sellers to pay salaries during lockdown,” stated a spokesperson of AIOVA, a bunch of on-line distributors.

Amazon India stated it has waived a number of fulfilment and storage charges for sellers whose non-essential orders had to be cancelled.

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